سياسة الاستبدال و الاسترجاع والتوصيل

Return and exchange policy and delivery Payment and delivery information: - Any dispute or claim arising from or relating to this website must be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. - Saudi Arabia is our country. - Minors under the age of 18 are prohibited from registering as users of this website or using it. - When you make a payment for our products or services through our website, the details you are asked to enter will be directly provided to our payment provider via a secure connection. - The cardholder must keep a copy of the transaction records and the merchant’s policies and rules. - We accept online payments using credit and debit cards from Visa and MasterCard in Saudi Riyals. Shipping, delivery, and pickup: - We strive to provide a delivery service that meets your expectations, so we kindly ask you to provide an accurate address to ensure the order arrives quickly. The address should include the building or villa or apartment number, street name, city, as well as the phone number and the name of the person concerned. - Before placing the order, ensure that you agree with the product specifications and follow the site’s terms of use. - We ship orders through the “Home Delivery” service daily except Fridays and official holidays, and deliver within 10 to 14 working days from the date of order confirmation. - The “Home Delivery” service is a “door-to-door” service in most cases, but we apologize for not providing this service in some cases due to difficulty reaching remote areas or unclear addresses. Return and exchange policy: First: For your safety, the Thamen website does not allow the return or exchange of food products, except in the following cases only: 1- Products that arrive damaged, defective, or spoiled. 2- Arrival of a different product than ordered. 3- To return the damaged/defective/spoiled product or the one sent by mistake, we are happy to be contacted through the following link: Customer Service. 4- You can exchange/return the damaged/defective/spoiled product on the same day of receipt only. 5- The product must be in the same condition as received, with no change in shape or appearance, and not used. 6- We aim to satisfy you, so the return/exchange process may take several working days from the date we receive the product. 7- If you wish to refund the product value, the amount will be refunded after it reaches us and its condition is verified, then the amount will be transferred to you. 8- Refund via credit card takes 14 working days. Second: Return and exchange policy for consumable materials in the following cases: 1- The customer has the right to return the product if it does not match the displayed specifications, provided that this is within a maximum of three days from the purchase date, and the product is in its original condition and unused. 2- Refunds for purchases made via credit cards are processed through the bank and may take from 10 to 20 days. 3- When requesting a return or exchange without a reason of damage or manufacturing defect, a shipping and return fee of 50 Riyals will be deducted.